Privacy Policy

The Revenue Divisional Office (RDO), Tirur is committed to protecting the privacy of citizens using this Digital Reception & Case Management System. This Privacy Policy explains how information is collected, used, stored, and protected.

1. Introduction

This portal operates as a digital facilitation platform for RDO Tirur. Any information collected is used strictly for administrative and service-related purposes in accordance with applicable government rules and IT policies.

2. Information We Collect

• Mobile number used for OTP-based login
• Applicant name, address, and contact details
• Application details submitted by the user
• Documents uploaded for verification and processing
• System-generated data such as timestamps and application status

3. Purpose of Data Collection

The information collected is used solely for:

• Verifying applicant identity
• Processing applications submitted to RDO Tirur
• Communicating application status and updates
• Maintaining official records and audit trails

4. OTP-Based Authentication

Mobile numbers are used to send One-Time Passwords (OTP) for secure login. OTPs are time-bound and used only for authentication. RDO Tirur does not store OTPs beyond their validity period.

5. Data Storage & Retention

All data is stored securely within authorized government or approved infrastructure. Information is retained only as long as required by administrative, legal, or audit requirements.

6. Data Sharing & Disclosure

Personal information is not shared with third parties except:

• When required by law or government directives
• For official processing within government departments
• For audit or security compliance purposes

7. User Responsibility

Users are responsible for ensuring the accuracy of information provided. Sharing OTPs or allowing unauthorized access may compromise user data. RDO Tirur shall not be responsible for breaches caused by user negligence.

8. Cookies & Session Data

This portal may use essential session cookies required for secure authentication and navigation. No tracking or advertising cookies are used.

9. Data Security Measures

Reasonable technical and administrative measures are implemented to protect data against unauthorized access, alteration, or disclosure. However, absolute security cannot be guaranteed over the internet.

10. External Links

This portal may link to external government websites. RDO Tirur is not responsible for the privacy practices or content of external sites.

11. Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in law, technology, or administrative practices. Continued use of the portal implies acceptance of the updated policy.

12. Consent

By using this portal, you consent to the collection and use of your information as described in this Privacy Policy.